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Privacy Policy

GoAble™ Privacy Policy (South Africa – POPIA Compliant)
Last Updated: 27 November 2025

GoAble™ (“we”, “our”, “us”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

By using our website, products, services, or submitting personal information to us, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect and process the following categories of personal information:

1.1 Personal Information

  • Full name

  • Contact details (email, phone number, address)

  • Age (if relevant for financial services or product suitability)

  • Delivery address

1.2 Payment Information

  • Billing details

  • Transaction records
    (We do not store card details—payments are processed securely by third-party providers such as PayFast, Yoco, etc.)

1.3 Device & Website Usage Data

  • IP address

  • Device type

  • Browser information

  • Pages visited and time spent

  • Cookies and tracking data

1.4 Account & Communication Information

  • Login details (if you create an account)

  • Enquiries submitted via contact forms

  • Chat history where applicable

2. How We Use Your Information

We use your personal information for:

  • Processing and fulfilling orders

  • Delivering products or arranging collection

  • Customer support and responding to queries

  • Managing warranties, returns, and repairs

  • Improving website performance and user experience

  • Marketing (only with your consent)

  • Fraud detection and security

  • Compliance with South African laws and regulations

3. Legal Basis for Processing

In line with POPIA, we process personal information based on:

  • Your consent

  • Performance of a contract (e.g., order fulfilment)

  • Legal obligations (tax, financial regulations)

  • Legitimate interests (fraud prevention, service improvement)

4. How We Store & Protect Your Information

We take appropriate, reasonable technical and organisational measures to protect your personal information, including:

  • Encrypted data transmission

  • Secure servers

  • Access controls and authentication

  • Regular security updates

  • Data minimisation practices

We do not sell or rent your information to third parties.

5. Sharing Your Information

We only share your information when necessary and only with:

  • Delivery partners and courier services

  • Payment gateways (PayFast, Yoco, PayGate, etc.)

  • Website service providers (Wix, hosting platforms)

  • Customer support tools

  • Regulatory authorities when legally required

All partners are required to comply with POPIA and maintain confidentiality.

6. Cookies & Tracking Technologies

Our website uses cookies to:

  • Improve site functionality

  • Analyse traffic

  • Personalise content

  • Support advertising (optional)

You may disable cookies in your browser settings, but some features may not function correctly.

6. Cookies & Tracking Technologies

Our website uses cookies to:

  • Improve site functionality

  • Analyse traffic

  • Personalise content

  • Support advertising (optional)

You may disable cookies in your browser settings, but some features may not function correctly.

7. Marketing Communications

We may send marketing emails or WhatsApp messages only if:

  • You subscribe or opt-in

  • You are an existing customer and communication is relevant

You may unsubscribe at any time using the link in our emails or by contacting us.

8. Your POPIA Rights

You have the right to:

  • Access your personal information

  • Correct or update your information

  • Request deletion of your data (when legally allowed)

  • Withdraw consent

  • Object to processing

  • Request a copy of the information we hold

To exercise these rights, email us at:
📧 info@goable.net

9. Data Retention

We retain personal information only for as long as necessary to:

  • Deliver services

  • Maintain transaction records

  • Comply with financial and legal requirements

Order and tax records may be kept for up to 5 years as per South African law.

10. Children’s Privacy

GoAble™ does not knowingly collect the personal information of children under 18 without parental consent.

11. International Data Transfers

Some service providers (e.g., Wix servers) may store information outside South Africa.
These providers must comply with POPIA-approved data protection standards.

12. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.

13. Contact Information

If you have questions or concerns about this Privacy Policy, contact us at:

📧 Email: info@goable.net
📍 Location: Pretoria, South Africa
🌐 Website: www.goable.net

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