GoAble™ – Terms & Conditions

Last Updated: 27 November 2025

Welcome to GoAble™. These Terms & Conditions (“Terms”) govern your access to and use of our website, www.goable.net, and all related online services, including browsing, purchasing, booking, and communication (“Services”).

By accessing or using our website, you confirm that you have read, understood, and agree to these Terms.

If you do not agree, you must stop using the website immediately.

1. About Us

GoAble™ (Pty) Ltd
South Africa
Email: info@goable.net
Phone: +27 (0)82 556 2107

GoAble™ specializes in mobility devices, wheelchair accessories, assistive living products, and related services promoting independence and accessibility across South Africa.

2. Use of the Website

You agree to use this website only for lawful purposes and in compliance with South African law. You may not:

Interfere with the website’s functionality.
Upload harmful or malicious software.
Copy or reproduce website content without permission.
Impersonate another person or use false information.

We reserve the right to restrict access or terminate accounts that violate these Terms.

3. Product Information & Availability

We aim to provide accurate product descriptions, pricing, images, and specifications.
However:

Colours, measurements, or product details may differ slightly from images.
Prices may change without notice.
Products may run out of stock, be discontinued, or replaced with updated models.
Pre-order and delivery timelines are estimates and may vary due to import delays, customs clearance, or supplier factors.

GoAble™ is not liable for minor variations or unavoidable delays beyond our control.

4. Pricing & Payment

All prices listed on the website:

Are in South African Rand (ZAR)
Include VAT (if applicable)
Exclude delivery fees unless specified

Accepted Payment Methods:

Credit/Debit Card
Payfast
EFT
Other methods introduced by GoAble™

Your order is only confirmed once payment is received and cleared.

5. Pre-Orders

Some products may be available as pre-orders. By placing a pre-order:

You acknowledge the product is not yet in stock.
Estimated delivery is 35–55 days, depending on manufacturing and shipment timelines.
Delays may occur due to customs, factory schedules, or shipping logistics.
Pre-order payments secure your reservation and assist in importing stock.

GoAble™ will keep you updated and notify you when your order is ready for delivery or collection.

6. Shipping & Delivery

Delivery times vary by location. GoAble™ partners with trusted couriers.

We are not responsible for:

Delays caused by couriers, customs, or inclement weather
Incorrect delivery information provided by the customer
Missed deliveries or uncollected parcels

Customers will receive tracking details once shipped.

7. Returns, Refunds & Warranty (CPA-Compliant)

7.1. Returns (7-day cooling-off under ECTA)

If you purchased online, you may cancel and return the product within 7 days of receiving it, provided:

The product is unused, undamaged, and in original packaging
All accessories, manuals, and parts are included

Refunds will be processed within 7–10 business days after inspection.

Return courier fees are the responsibility of the customer unless the item is defective.

7.2. Defective or Damaged Products

Under the Consumer Protection Act, you may return a defective product within 6 months for:

Repair
Replacement
Refund

A product is not considered defective if:

Damage results from misuse, negligence, accidents, or unauthorized modification
Wear-and-tear occurs naturally
The product was used contrary to manufacturer instructions

Battery-powered devices carry a manufacturer warranty and must undergo assessment before replacements are issued.

7.3. Special or Custom Orders

Delivery times vary by location. GoAble™ partners with trusted couriers.

We are not responsible for:

Delays caused by couriers, customs, or inclement weather
Incorrect delivery information provided by the customer
Missed deliveries or uncollected parcels

Customers will receive tracking details once shipped.

8. Warranty

All products include a 6-month statutory warranty under CPA, and additional manufacturer warranties where applicable.

Warranty does not cover:

Water damage
Impact or accidental damage
Misuse or overloading
Unauthorized repairs or tampering

Customers must provide proof of purchase for all warranty claims.

9. Limitation of Liability

To the fullest extent permitted by South African law, GoAble™ is not liable for:

Injuries resulting from improper use of mobility devices
Losses caused by courier delays
Indirect, incidental, or consequential damages
Any issues arising from third-party service providers

Your use of GoAble™ products is at your own risk.

10. Privacy & POPIA Compliance

GoAble™ processes personal information strictly according to POPIA.

Please read our Privacy Policy for full details on:

What data we collect
How we use and store it
Your data rights
How to request deletion or access

We do not sell personal data.

11. Intellectual Property

All content on the GoAble™ website—logos, product descriptions, photos, graphics, branding, and text—is protected by copyright.

You may not copy, modify, reproduce, or redistribute content without written permission.

12. Third-Party Links

Our website may include links to external sites.
GoAble™ is not responsible for the content, safety, or accuracy of third-party websites.

13. Changes to Terms

GoAble™ may update these Terms & Conditions at any time.
Changes will take effect immediately once posted on the website.

14. Governing Law

These Terms are governed by the laws of South Africa, including:

The Consumer Protection Act (CPA)
Electronic Communications and Transactions Act (ECTA)
Protection of Personal Information Act (POPIA)
Companies Act

Any disputes must be resolved within South African courts.

15. Contact Us

For questions or concerns regarding these Terms, contact us at:

📧 info@goable.net
📞 +27 (0)82 556 2107
🌍 www.goable.net